Privacy Policy

Effective Date: 25th March 2025

Welcome to Clothia (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our services.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

When you make a purchase or create an account, we collect:

Name
Email address
Phone number
Shipping and billing address
Payment details (processed securely via third-party providers like PayPal)

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

IP address
Browser type and version
Pages you visit and time spent on our site
Device information (e.g., operating system, screen resolution)

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience, analyze traffic, and personalize content. You can manage cookie settings through your browser.

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Improve our website and services
Send updates, promotions, and marketing communications (only with your consent)
Prevent fraud and ensure security

3. How We Share Your Information

We do not sell your personal information. However, we may share it with:

Payment Processors: To handle secure transactions (e.g., PayPal)
Shipping Partners: To deliver your orders
Legal Authorities: If required by law or to protect our rights
Marketing & Analytics Services: To improve user experience (e.g., Google Analytics, Facebook Pixel)

4. Data Security

We implement strict security measures to protect your data from unauthorized access, loss, or misuse. Our website uses SSL encryption, and payments are processed through secure gateways.

5. Your Rights & Choices

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada, United States and United Kingdom.

You have the right to:

Access your personal data
Request correction of inaccurate information
Delete your personal data (except where required for legal or business purposes)
Opt-out of marketing communications by clicking “Unsubscribe” in our emails

To exercise these rights, contact us at support@clothia.shop

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or content.

7. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect data from minors.

8. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated effective date.

9. Contact Us

For any questions about this Privacy Policy, contact us at:

Trade Name: Clothia
Phone: +44 7442 153642
Email: support@clothia.shop
Shop Address: 2 Donmouth Road, Bridge of Don, Aberdeen, AB23 8DX, United Kingdom.
Support Time: 9:00 AM – 6:00 PM (Mon – Fri)