Shipping Policy

Last Updated: 25th March 2025

Thank you for shopping with Clothia! We are committed to delivering your orders quickly and efficiently.

This policy is applicable to (United Kingdom) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

Shipping Destinations

We currently ship within the United Kingdom. Unfortunately, we do not offer international shipping at this time.

Shipping Time

Processing Time: 1-2 business days (Monday to Friday)
Transit Time: 3 – 5 business days (Monday to Friday)
Total Delivery Time: 4 – 7 business days (Monday to Friday)
Order Cut-off Time: 2:00 PM (GMT 0:00)

Shipping times are estimates and may be affected by external factors such as weather conditions, carrier delays, or high-demand periods.

Shipping Charges and Taxes

Shipping cost calculated at checkout. So you can show your shipping cost at checkout.

Shipping Charge: Free on all order.
Tax / Vat: All taxes are included in the product price.

Delivery Terms

We use UPS, USPS or FedEx to deliver the product.

Order Tracking

Once your order is shipped, you will receive a order number via email, allowing you to track your package in Track Order page.

Address Accuracy

To ensure timely delivery, please double-check your shipping address before completing your purchase. We are not responsible for delays or lost shipments due to incorrect or incomplete addresses.

Lost or Delayed Shipments

If your order is delayed beyond the estimated delivery time, please contact our support team at support@clothia.shop or call +44 7442 153642 for assistance.

Damaged or Missing Items

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

International Order

This policy primarily pertains to orders within the United Kingdom. For international orders, additional terms and conditions may apply, including but not limited to customs duties, taxes, and shipping fees. Customers placing orders from outside the Germany are responsible for complying with their country’s regulations and will be subject to any applicable import duties and taxes.

Returns & Exchanges

For information on returning or exchanging an item, please refer to our Return and Refund Policy.

For any further questions or concerns, feel free to contact our support team.

Trade Name: Clothia
Phone: +44 7442 153642
Email: support@clothia.shop
Shop Address: 2 Donmouth Road, Bridge of Don, Aberdeen, AB23 8DX, United Kingdom.
Support Time: 9:00 AM – 6:00 PM (Mon – Fri)