FAQ's

Frequently Asked Questions (FAQs)

At Clothia, we want your shopping experience to be as seamless as possible. Below are answers to some of the most common questions our customers ask. If you can't find the answer to your question, feel free to reach out to us!

1. What payment methods do you accept?
We currently accept Visa as the only payment method on our website.

2. Do you offer international shipping?
No, we currently only offer shipping within the United Kingdom. Shipping is free for all orders.

3. How much does shipping cost?
We provide free shipping on all orders within the United Kingdom. There are no extra charges for shipping.

4. What are your shipping times?

  • Processing Time: Orders are processed within 1-3 business days.
  • Transit Time: Once processed, delivery takes 4-7 business days.
  • Total Delivery Time: From the moment you place your order, you can expect delivery within 5-10 business days.

5. Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number, which you can use to track your package.

6. What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return your item(s) within 30 days of receiving your order. Items must be unused, in their original condition, and with tags attached.

7. How do I initiate a return?
To initiate a return, please contact us at support@clothia.shop with your order number and reason for return. Once your return is approved, we will provide further instructions.

8. Do I have to pay for return shipping?
Yes, customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your returned item reaches us safely.

9. How long does it take to receive a refund?
Once we receive and inspect your returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method (Visa). Please note that your bank may take additional time to process the refund.

10. Can I exchange an item?
We do not offer direct exchanges. If you wish to exchange an item, you can return it for a refund and place a new order for the desired item.

11. How do I contact customer support?
You can reach our customer support team via email at support@clothia.shop or by phone at +44 (782) 203-1259 during our business hours:

  • Monday - Friday: 09:00 am - 05:00 pm (GMT)

If you have any other questions, don’t hesitate to get in touch with us!