Payment Policy

Payment Policy for Clothia

At Clothia, we strive to make your shopping experience smooth and secure. Below is our payment policy outlining accepted payment methods and important details regarding your purchases.

1. Accepted Payment Methods
We currently accept the following payment method for all orders on our website:

  • Visa: We accept all Visa debit and credit cards.

Please ensure that your card is authorized for online and international transactions.

2. Payment Security
We take your security seriously and use secure encryption technologies to protect your payment information. All transactions are processed through a secure payment gateway, ensuring that your card details are protected at all times.

3. Payment Process
Once you have completed your order, the payment will be charged to your Visa card immediately. You will receive an order confirmation email once the payment is successfully processed. If for any reason the payment fails, your order will not be processed, and you will be prompted to enter a valid payment method.

4. Payment Verification
For your protection, we may carry out standard verification checks on orders. If additional verification is required, we may contact you to confirm details before processing your order. This is to ensure your payment security and prevent unauthorized transactions.

5. Currency
All transactions on our website are processed in British Pounds (GBP). Please be aware that your bank may apply additional fees for currency conversion if you are using an international card.

6. Billing Information
Please ensure that all billing information provided during checkout matches your card issuer’s records. Incorrect billing information may result in delays in processing your order.

7. Failed or Declined Payments
If your payment is declined or fails for any reason, you will not be charged, and your order will not be processed. Please ensure that:

  • Your Visa card details are entered correctly.
  • Your card has sufficient funds.
  • Your card is authorized for online transactions.

If you continue to experience issues, please contact your bank or card issuer for assistance.

8. Payment Disputes
If you have any concerns regarding your payment or transaction, please contact us immediately at support@clothia.shop or call us at +44 (782) 203-1259. We will work with you to resolve any issues promptly.

9. Contact Us
For any further questions regarding payments, please feel free to reach out to our customer service team: